The word ‘outsourced’ will often set off alarm bells for a lot of companies. It leaves work in the hands of those outside of your business which to some is- pardon the pun, risky business. However, outsourcing should not have to mean you compromise on quality especially when it comes to outsourcing your IT support. These days every modern business whether they be big or small relies heavily on a wide range of software and hardware and it is almost impossible for them to have in house technicians with knowledge on it all. This is why many businesses choose to outsource their IT so that they have access to large teams of people, specialising in everything tech based. And whilst this seems like a logical steps for many, it can often be difficult to know what to expect from these IT services.

There are four main areas of expectation you