Businesses that provide phone services are facing new challenges in 2020 and are employing specific types of technology in order to meet these challenges. There are a few trends that will shape how these companies will increase efficiency and income. 

Artificial Intelligence

Telecommunications companies are using AI to save money and time on customer service. You have probably noticed that many of the websites you visit have a “chat-bot” to answer questions and route questions that it cannot answer to a customer service employee. Advances in AI have allowed these bots to sound more and more human and to answer more complex questions. AI can also quickly collect data in order to improve the function of a website. 

The Internet of Things

This term refers to devices that can communicate with each other. You probably already own at least one of these devices, which include your cell phone, smart speakers